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Suggestion To Fergburger

January 25 2016

Once again, I passed Fergburger recently which had a queue back to The London and a row of people blocking the pedestrian pathway while leaning on the railing awaiting their order. I find it very hard to believe that in this day and age there isn’t a better ordering and processing system that Fergburger could implement to help improve things – both for their customers and the poor pedestrians that still can’t get past despite the car park takeover last year.

Pretty much everyone has a smart phone these days so they could surely just provide free wifi or have an ordering system online that then tells the customer when to pick up their order – much like Dominos do. Alternatively ‘The Fluffer’ could take their order electronically like they do in McD’s now and then simply tell the customer when to come back. Customers could then go enjoy themselves or have a stroll around the town rather than queuing for 30 mins just to order.

As a local I used to be proud of Fergburger and what a success story it is however now I can’t help but get annoyed whenever I go past. I recently saw The Fluffer making sure the pathway to Ferg Bakery was clear however no attempt seemed to be being made to clear the pathway for pedestrians – shows where their priorities are!

Come on Fergburger – stop being so greedy and wanting as much business as possible and start looking after your customers and the locals. You have a good reputation so I bet you’ll still be as busy but everyone will be happier!

Resentful Local

Response from Fergburger

Hello,

Keeping the footpath flow outside our businesses, providing technology solutions and managing the madness that is ‘the New Year’s period’ in Queenstown are all things we are continuing to work hard on.

Firstly please note we have invested in technology to allow people to track their orders. Our customers can visit www.ferglovesyou.co.nz on their smart phone (no app needed) and track their burger. During the summer we encourage people to take a stroll or go shopping while they wait and in the winter we suggest going to a nearby pub and have a drink while waiting and tracking their order number.

We will be reminding our front of house team to keep pushing these suggestions. Additionally we will keep trying to improve our customer service to manage our visitors and keep as many people happy as possible.

Steve And The Fergburger Team

Comments
  • Kermit

    Fergburger is a disgrace.

    Move into bigger premises.

    Posted 25/01/2016 12:32pm (5 years ago)

  • Wish I was a rich man too

    Meno : To New QLDC CEO
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    Delete Fregburgers phone and email address and get way free pass from QLDC directory.

    Posted 26/01/2016 9:21am (5 years ago)

  • Another Local

    Hey Steve, thanks for limp d ck response. 4 paragraphs of essentially saying nothing and I note that you never made any additional commitment to keeping the footpath clear. Whilst I too like a Ferg Burger and agree any business that does well here is great, I do not think it should be done at the expense of the ratepayer. That said I have contacted the council to complain about the footpath situation only to be told off and scolded by the council for not wanting a "vibrant Queenstown" Well QT council my definition of a vibrant Queenstown is not a large bunch of lower socio economic spenders continuously taking up the rate payer funded footpath especially when we gave up our rate payer funded carparks to sort the situation out. All the time the council is in Fergs pocket as they seem to be, Ferg will continue to laugh at us all the way to the bank and fully occupy the footpath. ANY other business that continually uses ratepayer funded areas would get a abatement notice. QT council you really screwed up this deal and I cant wait for a change. "Tits on a frog" comes to mind anytime I think about our current pathetic council.

    Posted 26/01/2016 9:33am (5 years ago)

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