Free coffee and postage don’t mix
February 24 2020
I think we really ought to re-think our current in town postal service situation. Can the staff actually cope? The other day I was in there at the Night’n’Day on Church Street at 1.30 pm and the line for check out was packed! Tradies with reusable coffee cups lining up to take advantage of their month long deal of free coffee for those who BYO’d their own cup.
It’s a great deal with a immediate impact. I often catch tradies sipping on single-use cups so it was refreshing to see them shift their habits for free coffee. But it’s obvious to see that currently this deal causes major strain on the front line staff and the postal service is left unattended / avoided.
I was left waiting for a good 8 minutes as the poor staff chugged through single orders of workers on smoko. In hindsight, I’m sure they probably wish they’d never started that promotion when the O’Connell building was getting re-done. Regardless, the staff seem overwhelmed when they have to switch from making coffee’s to sorting out sending an important document or large package. Let’s be honest, when sending your package it comes with a lot of questions (especially if it’s getting sent afar). With the amount of transient folk residing here I’m sure sending different items abroad isn’t so straight forward, and the staff simply don’t have the time to cross reference or talk it through. I do wonder how much training NZ post has given them? Have they just been lumped with another task on top of their duties? Do they get paid more to accommodate this additional service? Personally, this system doesn’t seem to be working. NZ post should explore a smarter option - Why don’t we have a hole in the wall postal service? Or a parked up caravan servicing everybody’s packaging needs? There needs to be a designated spot to sort your postage not an add-on to a already bustling business.
Caravan postal shop does sound smart